1. Introduction

This Privacy Policy explains how Optima Explore India Pvt. Ltd. (Anex Tour India) (“Company,” “We,” “Us,” “Our”) collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, or any of our travel-related services. By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Definitions

Account: A unique login created for B2C customers or B2B agents.
Company: Optima Explore India Pvt. Ltd. (Anex Tour India).
Cookies: Small data files stored on your device to improve your browsing experience.
Device: Any device such as a mobile phone, tablet, laptop, or desktop computer.
Personal Data: Any information that can identify an individual.
Usage Data: Automatically collected information such as IP address, browser type, pages visited, and device details.
Service Provider: Airlines, hotels, DMCs, payment gateways, visa agencies, transport partners, insurance companies, etc.
Website: https://anextour.in/
User/You: A customer, website visitor, or B2B agent using our services.

3. Types of Data We Collect

3.1 Personal Details

Full Name
Email Address
Mobile Number
Address, City, State, and PIN Code
Date of Birth
Gender

3.2 Travel-Related Information

Passport copy
Visa copy
Travel history
Government ID proof (Aadhaar, PAN, Driving License)
Airline details (PNR, ticket number, airline code)
Hotel booking details (confirmation numbers, room type, preferences)
Travel dates, itineraries, and destinations
Meal preferences
Travel insurance details (if applicable)

3.3 Visa Processing Data

Photographs
Bank statements or income proof
Employment documents
Invitation letters
Financial documents
Other embassy-required documentation

We only facilitate the process; visa approval decisions are made solely by embassies/consulates.

3.4 B2B Agent Information

Agency name
GST or PAN
IATA / Non-IATA information
Staff contact details
Login credentials
Booking and transaction history

3.5 Payment Information

Name on card
Masked card number
UPI details
Transaction ID
Payment verification logs

We do not store or process full card numbers, CVV, or sensitive payment details.

3.6 Usage Data

IP address
Browser type and version
Device type
Pages visited
Time spent on the website
App activity logs
Approximate location (if enabled)

3.7 Social Login Data

Name
Email address
Profile picture
Public profile details

4. Cookies and Tracking Technologies

We use cookies to enhance your experience, including:

Essential cookies (authentication, login security)
Analytical cookies (Google Analytics)
Functional cookies (preferences, language)
Marketing/retargeting cookies

You may disable cookies in your browser settings, but some features may not work properly.

5. How We Use Your Information

5.1 Service Delivery

Flight booking
Hotel reservations
Tour package bookings
Visa processing
Issuing vouchers, tickets, and travel documents
Providing customer support

5.2 Communication

We may contact you via:

Email
SMS
WhatsApp
Phone calls
Push notifications

We send updates on:

Booking status
Payment reminders
Travel alerts
Service updates
Marketing messages (only with your consent)

5.3 Business Operations

Improve website/app performance
Enhance user experience
Conduct analytics
Prevent fraud
Ensure data safety
Improve customer service

5.4 Legal Compliance

KYC
Tax, audit, and regulatory compliance
Security investigations

6. Sharing of Your Data

We share your data only when required for service delivery or legal obligations.

6.1 Travel Service Providers

Airlines
Hotels
DMCs
Transfer & activity partners
Visa centers
Travel insurance companies

6.2 Payment Gateway Partners

Razorpay
PayU
Stripe
Other authorized gateways

6.3 B2B Agents

If you booked through an agent, your booking details may be shared with them.

6.4 Legal & Government Authorities

Data may be shared if required by:

Law
Court order
Investigation authorities

7. Data Storage & Security

We use industry-standard practices such as:

Encrypted servers
SSL-secure communication
Firewalls
Restricted access controls

While we take all commercially reasonable precautions, no system is 100% secure.

8. International Data Transfer

Your data may be transferred internationally to:

Overseas airlines and hotels
Foreign DMCs
International visa centers
Global payment processors

By using our services, you consent to such transfers.

9. Data Retention

We retain your data:

As long as necessary to provide services
As required by law or taxation authorities
For fraud prevention and audit purposes

Usage data may be retained longer for analytics and security.

10. Your Rights

You may request:

Access to your data
Correction of inaccurate data
Deletion (unless required by law)
Restriction of processing
Withdrawal of marketing consent

Contact us at: info@anextour.in

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware of such data, we will delete it immediately.

12. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Users should review those policies before using their services.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page. Your continued use of the website signifies acceptance of the updated policy.

14. Contact Information

For any privacy-related queries:

Optima Explore India Pvt. Ltd. (Anex Tour India)
Mansarover Building, 366, 2nd Floor,
Mehrauli-Gurgaon Road, Sultanpur,
New Delhi – 110030

📧 Email: info@anextour.in
📞 Phone: +91 11-3560-9117
🌐 Website: https://anextour.in/